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Frequently Asked Questions (FAQ)
A. We are not the manufacturer of the products we carry, so we don't have listings of stores that may carry the products. Due to the highly specialized nature of our products, very few are available in stores. We receive inquiries on a regular basis from people who have searched in vain to find these products in their area. We would be happy to ship these products to you, and can usually have your order shipped the same day we receive it from you. Normal shipping time is 3-5 days, and you can request overnight delivery if you want your order delivered faster.
Ordering with a credit card is safe through our secure order page. However, if you don't have a credit card or just aren't comfortable ordering with a card, you can always mail us a check or money order. Be sure your payment is drawn on U.S. funds. Customers outside the U.S. will need to purchase an international money order or have their bank provide you with a check drawn on U.S. funds. Make checks/money orders payable to QuitSmoking.com. Mail your payment to:
You can also call us to place an order. Call 1-770-346-9222. Or fax your order to 1-770-475-5007.
A. Yes, absolutely! Call 1-770-346-9222
A. If you will be mailing your payment in to us you'll need to know how much the order total is, and you'll need to let us know which products you wish to order. Creating a mail-in form is simple using our shopping cart. Go ahead and add to your shopping cart all the items that you wish to purchase . When you've selected everything you want, click on the button "Go to Checkout Now". The shopping cart system will ask how you wish to order. You'll see several choices, including "Order by Check/MO through Postal Mail." Click this option and the shopping cart will create a printable order form with proper order and shipping totals. Fill in your information, print the form and mail your payment. It's simple!
A. Please see How to Order
A. Credit card orders placed online, by phone or by fax are typically shipped the same day we receive them. However, we do ask that you allow up to 48 hours for us to ship your order once we receive it. Orders placed after 4 PM on Fridays are generally shipped the following Monday. United States Customers: Orders that are mailed in and paid by check are subject to delay to allow time for checks to clear. Please allow up to 10 days for checks to clear. Orders paid by money order will normally be shipped the same day we receive them. Unless you ask for Express Mail delivery, all orders are sent by U.S. Priority Mail. Priority Mail normally takes three to five business days for delivery from the day we ship, but is not guaranteed by the Postal Service. Express Mail deliveries are made to most areas of the country the day following the day we ship. However, some areas of the country require two days for Express Mail delivery. Customers Outside the United States: Shipping to customers outside the United States generally takes anywhere from seven to twenty-one days. Orders are shipped air mail. The speed of customs clearance as well as both the U.S. Postal Service and your own country's postal service will all affect the speed of your delivery. Please be patient! If you pay by check, be sure it is in U.S. funds. We will not accept foreign funds. All foreign checks WILL BE HELD FOR 20 DAYS TO ALLOW THEM TO CLEAR OUR BANK. You can avoid this delay by ordering with a credit card or paying with a money order. Please note: these delivery times are dependent on (1) the product(s) that you order being in stock and (2) the normal schedule and processing time for orders.
A. Shipping for all orders in the U.S. and Canada is only $4.95, no matter how many items you order. Computing shipping charges within the U.S. is simple. Unless you ask for Express Mail delivery, all orders are sent by U.S. Priority Mail. Priority Mail normally takes three to five business days for delivery, but is not guaranteed by the Postal Service. Shipping costs for Priority Mail are as follows:
If you want Express Mail delivery, add $14.05 to the above charges ($19 total). For extra heavy orders, Express Mail may cost more than $19. We will notify you if this is the case and let you decide if you wish to ship by Priority instead. International Shipping (Outside the US and Canada) Please Read This Carefully We enjoy serving our international customers. We have shipped to many countries and locations outside the U.S., and can ship anywhere in the world. Shipping to customers outside the United States generally takes anywhere from seven to twenty-one days, but in some cases may take longer. PLEASE BE PATIENT! Orders are shipped air mail. The speed of customs clearance as well as both the U.S. Postal Service and your own country's postal service will all affect the speed of your delivery. PLEASE BE PATIENT! You are responsible for paying any duties or taxes imposed for customs or importing goods into your country. Please use the information below to determine the shipping rate for your order. Please note that due to the wide range of shipping costs for the hundreds of countries around the world, all shipping costs are estimated only. We may find it necessary to charge more or less shipping depending on the destination and weight of your package. Due to the complexity of shipping to hundreds of different countries, and the widely varying shipping costs to different countries, we reserve the right to adjust the shipping charges for your order. However, we will notify you via email if the shipping charges will be higher than what is shown on your shopping cart, and let you choose whether or not to complete your order. Shipping costs are as follows:
If you are unsure of your charges or have questions, please email shipping@nosmokingsigns.com To select International Shipping in the Shopping Cart, click the globe below: Important: Be sure to specify your country when filling out your shopping cart order form. If you are unsure of your charges or have questions, please email shipping@nosmokingsigns.com
A. Choosing your shipping method is simple. Click on the icon below to set your shipping method. Your shopping cart will be adjusted to reflect the shipping method you have chosen.
If you are unsure of your shipping charges or have questions, please email to shipping@nosmokingsigns.com
A. All orders totaling $100 or more normally require a signature.
A. We accept Visa, MasterCard, American Express, Discover/Novus, checks and money orders (drawn on US funds.) Please DO NOT send cash in the mail, as this opens up the possibility of lost or stolen orders, and your disappointment.
A. Absolutely! When you click on the "Go to Checkout Now" button in our shopping cart, you'll have the option to place a "Gift Order by Credit Card online." Just click this option and you'll be able to specify your gift recipient's address. You'll also be able to personalize your gift with a special message to the recipient.
A. Yes, all prices are shown in U.S. Dollars. To get a close estimate of the cost in your own country's currency just go to our currency converter, enter the price of the product, and you'll be given a close estimate of the equivalent cost in your country's currency. Please note, however, that all payments must be made in U.S. Dollars. Credit cards are the simplest way to make payments, and will be as close to the current exchange rate as possible.
Is your question not answered here? If not, just email info@nosmokingsigns.com and we'll answer your question within 24 hours (but usually within just a few hours or even minutes).
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